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Our  Reviews

Imperial Surveillance, Inc.
4.7
Based on 43 reviews
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Jesse Crumbley III
Jesse Crumbley III
20:08 11 May 20
Awesome small business with a true dedication to customer service! The owner is awesome!
Steve Brownstone
Steve Brownstone
16:54 14 Mar 20
I have worked with Imperial Surveillance for over 10 years on various different projects and at multiple properties.... Quotes are competitive and are sent in a timely fashion, the scope of work is followed during the install, and customer education is top notch. Imperial is my first choice when it comes to any product or service that they offer.read more
paul k.
paul k.
15:07 20 Dec 19
Working with James has been top-tier quality. He came out right away and after thoroughly walking the property with... me, provided a quote. Because of his attention to detail, the actual installation went super smooth and according to plan!! Chris, and Dion were timely, professional, and walked me through the entire process the morning installation began. They worked hard to minimize drilling in the building and came up with strategic ways to run the camera lines in a "stealthy" and professional manner. This is a critical component when choosing a professional to install security cameras on your property. They actually care about their work and your property!!read more
Bill Davenport
Bill Davenport
18:23 28 Sep 19
I wish we could leave a 10-star for this outstanding company. They did an expert job of installing our system, and... even integrated it with an existing system. When our digital interface was lost because of a computer crash and failed hard-drive, they restored the connection, guided us on the setup and even installed it on my smart phone. They are also spot-on with preventive maintenance visits, and they keep us up and running with software updates and other maintenance. We've compared many other companies in this space, and even worked with one that was nothing short of incompetent and unresponsive to any requests. There's no comparison -- IMPERIAL SURVEILLANCE is the best!read more
Frank Bianchi
Frank Bianchi
15:49 25 Jul 19
My business is located in a high crime area in Chicago and we continually were having issues so we decided it was time... to get some CCTV Cameras. We called around to a few companies and all had them provide quotes. We were most impressed with Imperial because they seemed to have everything in place that would allow them to support us properly. The quote wasn't the lowest but it was pretty close, they did however provide the most value. Fast forward to now, the system has been installed for a few months and it's working exactly as we wanted, the support they provide has been great. Imperial Surveillance is a solid company and provided exactly what they said they would!read more
Andy Moran
Andy Moran
21:23 23 Jul 19
Imperial installed a Access Control Key Card System at my office building in Chicago. The price was fair and the... install went smoothly. I forgot how to add users on the system, so I called the office and spoke with their tech support department (I think his name was Ian) and he walked me through it in minutes. This company has it together, very impressed!read more
Jeff Moyer
Jeff Moyer
14:24 19 Jul 19
I recently needed some security cameras installed for my commercial business in Schaumburg. I met the Security... Consultant James from Imperial the same day. He was very fast to respond and came out to the building and provided his professional recommendations. He was easy to reach and most importantly the company as a whole was very professional. James provided a very reasonable and fair quote and got the job done within a week. The technicians were Chris and Tony, they were very knowledgeable and skilled installers, they even vacuumed when they were all done. I highly recommend Imperial Surveillance and will be doing my other businesses with them in the future.read more
Maureen Karuntzos
Maureen Karuntzos
18:40 16 Jul 19
Our Building was in need of a very elaborate security system. I goggled and Imperial came up first! My Husband and I... were pleasantly surprised with the price for a very upscale system that Mark Peregrym presented to us. He was extremely detailed and helpful with our needs. We signed and the system was completely installed in 2 weeks. The installation guys that came out were Dylan Reiff and Daniel G- I highly recommend them. We have a very large building with commercial and residential tenants so it was challenging for them not to inconvenience our tenants. They were FANTASTIC. I highly recommend this company- we are extremely happy with our surveillance. Thanks Imperial.read more
Jordan Schaefer
Jordan Schaefer
12:21 02 May 19
I am a community manager at a multilevel condominium association in Buffalo Grove. We worked with Imperial on a test... bed system due to increasing package theft from our vestibules. Not only has this been a huge success for the community, but we caught our first culprit within months of installation. The police said the pictures/video we provided to them was the best looking they had ever seen! The staff at Imperial are courteous and knowledgeable. They never pushed their equipment on us and they were willing to work with the Association through a test system. Training on the programs was done via the phone and was easy to follow even for the less tech savvy. They are always available for questions and they have excellent customer service. I have recommended them to other Associations in Lake and Cook counties. I have worked with about a half dozen different companies offering similar services and this was the best and most reasonably priced out there.read more
therese s
therese s
01:23 18 Mar 19
Garrett and his staff are great to work with. Any questions are answered in a timely manner. I would definitely... recommend Imperial Surveillance for your security company.read more
James Barnes
James Barnes
20:41 14 Mar 19
Pleasure to to deal with,and got back to us in a timely manner on questions that arose..Would Recommend.
Nick Thompson
Nick Thompson
20:59 11 Feb 19
Great service - I'll be using Imperial again when we expand to other business parks.
Anna Tobkin
Anna Tobkin
20:57 11 Feb 19
Kevin Ambron was my sales guy for parking lot security surveillance. Kevin put together a really neat program; easy to... use, great video from the cameras and consistent follow up. Highly recommend this company, they listen to your needs and are great to work with and train your staff to use product properly.read more
Kate Kraft
Kate Kraft
20:33 20 Nov 18
I searched for a new security system for my salon when we switched locations and imperial surveillance made the switch... very easy. Their technicians were very polite and made the installation process painless. I would recommend using them to any business owner now I need them for my house as well!read more
Nick T.
Nick T.
21:04 14 Oct 18
Amazing service!
Bob Coghill
Bob Coghill
17:26 04 Jan 18
Imperial replaced the camera system at Global Self Storage in Merrillville,In for me. They had a tough installation... here and kept at it until the system was up and working great. Very professional techs. Wouldnt hesitate to use them again.read more
Danny Galvan
Danny Galvan
16:27 23 May 17
Dan Burress and the rest of the staff at Imperial Surveillance was outstanding. They recently updated our security... cameras at one of our local dealers and I would highly recommend them! Great pricing, great product and great service. Thank youread more
George Louckes
George Louckes
20:49 12 May 17
Working with imperial surveillance was an exceptional experience. My salesman Joe was out for a free quote days after... my call. He was very professional and explained the system into great detail. His quick response was part of the reason we decided to use imperial. Installers took less than two days to install. Didn't bother my wife and baby around the house while working. Hid wires adjusted cameras to our preferences. After install they showed us in detail how to use there system if there is any problems they have a 24 hour customer service to help you with anything. Over all great experience. Thank you!read more
Eugene Klimaszewski
Eugene Klimaszewski
20:39 07 May 17
We've used them on a few camera projects in Chicago and we will never work with anyone but them again. They are the... best we've found. Great communication and support before and after the installation, the quality of work provided was very aesthetically pleasing, overall they are a very professional company!read more
Jim Poulsen
Jim Poulsen
19:35 12 Dec 16
Imperial Surveillance did a great job from beginning to end. Up-front, the sales people we're able to show me the best... options to get my old (and non-functioning) CCTV system operational for the least cost possible. I should mention the old CCTV system was not something I bought from Imperial. They also gave me great options for how to upgrade it to gain better coverage of our facility. Their Installers were very knowledgeable and very efficient. The system they installed has been running for months now and I haven't had any real issues with it.read more
Next Reviews

Our  Reviews

      Can 't say how pleased I am with the service call today; Iwas so happy that Imperial was able to provide same day service and the technician, Daniel G. was polite, prompt, friendly, extremely knowledgeable and efficient in locating the problem (bad power source) and resolving the issue in a very short time. Daniel is truly an excellent example of a dedicated employee who provides the best in customer service. Thank you Imperial Surveillance of Arlington Hgts.

    thumb Lynn N.
    3/03/2020

      Working with James has been top-tier quality.  He came out right away and after thoroughly walking the property with me, provided a quote. Because of his attention to detail, the actual installation went super smooth and according to plan!!

    Chris, and Dion were timely, professional, and walked me through the entire process the morning installation began. They worked hard to minimize drilling in the building and came up with strategic ways to run the camera lines in a "stealthy" and professional manner. This is a critical component when choosing a professional to install security cameras on your property. They actually  care about their work and your property!!

    thumb Pk P.
    12/20/2019

      I'm happy we went with Imperial to outfit our River North location. Our property has a lot of challenges to connect systems and Imperial was the only vendor able to find a solution. THANK YOU IMPERIAL. It's been a few months since installation and we haven't had a single problem. They've also been very helpful a few times I had follow up questions.

    thumb Brenna S.
    10/30/2019

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We offer Sales, Service, and Installation of Security Camera Systems, Alarm Systems, and Access Control in Chicago,IL & Surrounding areas.

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