All returns require a RMA (Return Merchandise Authorization) number. RMA numbers can only be issued through the Imperial technical support department. The Buyer must contact Imperial Surveillance by phone or e-mail to request an RMA number before returning the items. All returns must be shipped prepaid. RMA numbers will be issued by phone or e-mail within 1-3 business days. RMA numbers are valid for 15 days.

If the buyer does not return the items within 15 days, the RMA number will be voided. Any RMA’s returned to us past the 15 days, will be refused and returned back to the sender’s address on the package. It is recommended that all returns be sent by a traceable carrier such as FedEx, UPS or Certified Mail. All returns for refund will be charged a 15% restocking fee.

Imperial Surveillance is not responsible for items that are mishandled, lost or damaged during shipping. RMA numbers must be legibly listed on the outside of the package.

If an item's stated price is lower than its true price, we will contact you for instructions before shipping.

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